Coronavirus Protocol

Based on information provided by both the WHO and the CDC, I have developed my own Coronavirus protocol. This protocol includes the following provisions:

  • There will be NO contact of any kind between my clients and I. I have developed a safe and effective drop-off protocol to ensure we never physically come in contact. All communication will be done via phone and/or video conferencing apps such as Skype or Facetime.
  • Each client’s computer will be worked on individually so there is no cross-contamination between one client’s computer and another.
  • I will be wearing sterile gloves at ALL TIMES when handling and working on your computer. I will dispose of these gloves after I’m done working on your computer and put on a new pair to work on the next computer.
  • I will clean my repair table between each computer using hospital-grade disinfectant. You will be called to pick up your computer immediately after the repair is complete.
  • Effective immediately I am reducing my client workload to help accommodate this protocol.
  • The pickup protocol will be similar to the drop-off protocol – we will have no physical contact. Payment can either be made via cash or credit/debit card. There is a 3% fee for using a credit/debit card. If you want to avoid the fee you can pay in cash. You will of course get a full receipt whether you pay with credit/debit card or cash. In the beginning of this pandemic I chose to waive the card fee and not accept cash, but I pay in excess of $500 per month in card fees and I just can’t afford to absorb those costs unless I increase my diagnostic rates, which haven’t changed since 2014. I would prefer not to do that and would rather give people the option of avoiding extra fees.

Following this protocol will substantially reduce the risk to both myself and my clients. I have a dedicated area to work on computers and will wash my hands every time I leave the work area (even though I’ll be wearing gloves, I’m being extra cautious here). I have family members with pre-existing medical conditions so it’s very important for me to be extremely careful when handling your computer.

The safety of everyone involved is my #1 concern. You may think I’m overreacting, but I’d rather be accused of overreacting than be responsible for making someone sick. This is a new world we’re living in and we must adapt accordingly. I do not intend to leave my house until a vaccine is proven safe and effective, even if it takes years. I’m very thankful that I have the ability to work from home, and my thoughts are with those essential workers who are on the front lines helping to keep the rest of us safe. If we all do our part we’ll get through this together.